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Terms of Service

Last updated: May 2026

On this page
1. Acceptance2. Eligibility3. Purpose of the platform4. Prohibited conduct5. Disclaimer of mental health services6. Termination7. Grievance Officer8. Contact

1. Acceptance

By creating an account on Kandhaa, you agree to these Terms of Service and our Community Guidelines. If you do not agree, please do not use our platform.

2. Eligibility

You must be at least 18 years old to use Kandhaa. By registering, you represent that you meet this requirement.

3. Purpose of the platform

Kandhaa is a peer emotional support platform. It is not a dating app, a therapy service, a crisis intervention service, or a professional counselling platform. It must not be used for romantic solicitation, sexual content, or commercial purposes of any kind.

4. Prohibited conduct

  • Revealing another user's real identity or attempting to identify them
  • Romantic or sexual solicitation
  • Harassment, threats, or bullying
  • Sharing contact information to move conversations off-platform
  • Impersonating Kandhaa staff or other users
  • Any form of commercial solicitation or advertising

5. Disclaimer of mental health services

Kandhaa is not a substitute for professional mental health care. If you are experiencing a mental health crisis, please contact a qualified professional or crisis helpline. In India: iCall at 9152987821, SNEHA India at 044-24640050, Vandrevala Foundation at +91 9999 666 555 (24/7), Tele-MANAS at 14416.

6. Termination

We reserve the right to suspend or terminate accounts that violate these terms without notice. You may delete your account at any time from your profile page.

7. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer is:

Name: Abhinandan Chaudhary

Email: grievance@kandhaa.com

Complaints will be acknowledged within 24 hours and resolved within 15 days.

8. Contact

For questions about these terms, contact us at legal@kandhaa.com.

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